Faulty or Damaged

Given that many of our products are custom-designed and not mass-produced, we reserve the right to determine the most appropriate remedy on a case-by-case basis. This may include offering a partial refund equivalent to the cost of repairing the damaged product, provided that the product is returned to us for assessment.

Returned products must be packaged securely to prevent further damage during transit. If an item is returned to us in a condition that is materially worse than when it was originally delivered, due to inadequate packaging or mishandling, we reserve the right to reduce the refund amount accordingly or to decline the refund entirely, in accordance with Sections 259(4) and 269 of the Australian Consumer Law. Refunds will not be issued for items damaged in return transit where the customer failed to take reasonable care.

To initiate a claim for damaged goods, customers must notify us within 10 business days of receipt, providing:

• A detailed description of the damage.
• Photographs clearly depicting the damaged areas including the packaging it arrived in.

Our team will review the issue and may offer a remedy, including but not limited to a replacement, repair, or refund, depending on the circumstances. We reserve the right to select the appropriate remedy for any faulty or damaged products.

Failure to provide such notification within the specified timeframe may result in a denial of the claim.

We will be in touch with a resolution within 2 business days.

Change of Mind Policy

At Interior Ave, we take great care to provide detailed product descriptions and support prior to purchase to ensure our customers are confident in their selections. As such, we do not offer refunds or exchanges for change of mind, including cases where the item does not suit your space or preferences.

We encourage all customers to consider their purchase carefully and reach out to us with any questions before finalising an order.

In exceptional circumstances, where a refund is approved at our discretion, the following conditions will apply:

• The request must be made in writing within 7 days of the original purchase date.
• The product must be in its original, unused condition and packaging.
• Any approved refund will be processed less any applicable merchant, credit card, transaction, or administrative fees incurred by us at the time of the original sale.
• The cost of return shipping is the responsibility of the customer, and items must be returned to us in a saleable condition.